Black De Ville pieces purchased are non-refundable, unless a fault occurs within 30 days of purchase, any faulty items must be shipped within 30 days of receipt. We only offer exchanges, repairs or replacements after the item has been assessed.

Please note exchanges or returns are not offered if you simply change your mind. please email info@blackdeville.com for further details.

If you wish to cancel an order please contact info@blackdeville.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the link above before 10am the following day. We will be unable to process a cancellation of your order if we are not notified of your intention to cancel the order by 10am the following day.